Frequently asked questions

Payments & Giftcards

  • How is the reimbursement done?

    Once your return has been received and accepted by our warehouse, your refund completed as a Luxury Outlet credit, excluding delivery costs. The amount is applied effortlessly during checkout the next time you come to us shops. We will keep you informed of every step. You can take the return shipment from your Track package with our courier via the tracking number on your return label, or you can use the check status in My account under 'Orders and Returns'.

  • How do I apply my discount code?

    You can enter a discount code in the last step of the ordering process: under step 4 'check data' in the  discount code or gift voucher' box. Keep in mind that each discount code has specific conditions that the order must meet before the discount on the order is settled. These conditions are stated in the Discount code.

    After entering the discount code a message will appear that the discount code has been successfully processed or will indicate where the order should be to be eligible for the discount. If the discount has been processed, the discount amount will be deducted from the total price. Also the discount amount is shown separately. Do you want to delete the discount code? Then click on the cross that appears behind the discount code.

  • When will my card be credited?

    If you pay with a debit card or PayPal, Luxury Outlet will make the payment on it when your order is placed on our site. If you pay with a credit card, full payment is usually made once your order is ready for shipment, although your bank or card company immediately enters the order amount account can reserve.

  • Can I pay safely?

    It's very important to us to protect your personal data. We take the follwoing measurements to ensure your data is protected:

    • Your transmitted data during checkout is send through a Secure Socket Layer ("SSL") to encrypt the data (all financial data, eg. credit/debet card data, included)
    • login to your account on the shop is enforced by a password
    • no details of your financial data (credit/debet card data) gets stored by us
    • our servers and IT-systems are checked on a regular basis towards attacks and vulnerabilities
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